How to Check the Status of Your Income Tax Grievance

The Income Tax Department offers an online grievance redressal system called e-Nivaran. This platform enables taxpayers to resolve issues related to tax filing, refunds, and other tax matters. Through e-Nivaran, you can easily file a complaint and monitor the status of your grievance.

Ways to File a Grievance

There are two ways to submit a grievance, depending on whether you have an account on the e-filing portal.

For Registered Users on the E-filing Portal:

1. Log In: Access the Income Tax Department's e-filing portal and sign in.


2. Go to the Grievances Section: Navigate to the "Grievances" tab after logging in.


3. Submit the Grievance: Select "Submit Grievance," choose the appropriate grievance type, and provide the required details.


4. Confirmation: After submission, you'll receive a transaction ID, and a confirmation email will be sent to your registered email address.

For Non-Registered Users on the E-filing Portal:

1. Visit the Website: Head to the e-filing website.


2. Locate the Grievance Option: Scroll to the "Contact Us" section and find the "Grievance" option.


3. Select Non-Registered User Option: Click on "I do not have a PAN/TAN" and then select "Continue."


4. Provide Personal Details: Enter your personal information and verify through an OTP sent to your phone and email. Choose the type of grievance you're submitting.


5. Enter Additional Information: Fill in details like the Assessment year, Financial year, and PAN/TAN Application number, if applicable.


6. Describe the Grievance: Provide a detailed explanation of your issue and attach any necessary supporting documents.


7. Submit: Click "Submit Grievance" to file your complaint.

If needed, you can also submit your grievance via email at [email protected].

Grievance Resolution Timeframe

Generally, the Income Tax Department resolves grievances within 8 weeks, though many are settled within a month. If the grievance has been escalated to higher authorities such as the Prime Minister's Office, Finance Ministry, or Central Board of Direct Taxes, it is addressed within 21 days.

Types of Grievances Handled on e-Nivaran

The e-Nivaran portal addresses a variety of issues, including:

• Delayed application processing


• Errors in outstanding demands


• PAN-related problems


• Issues related to ITR, refunds, or discrepancies


• Technical problems with the website or e-filing forms

How to Check the Status of Your Grievance

To track the status of your submitted grievance:

1. Log In: Access the e-filing portal and log in.


2. Navigate to the Grievances Section: Go to the "Grievances" tab.


3. View Grievance Status: Select "View Grievance Status" to check updates on your submitted complaints.